Frequently Asked Questions

Free Delivery for purchases above $70. Our smoke/heat/CO alarms are made in Ireland by Ei Electronics UK. 5 years manufacturer warranty
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Frequently Asked Questions

Fire Extinguisher FAQ

For home use, dry powder extinguishers will be sufficient as it covers all 3 classes of fires, A, B, and C. 

Yes. We also provide installation service at a fee of $25/unit. 

For commercial usage, the servicing sticker will be pasted onto the fire extinguisher.

The label is only meant for commercial use. It is not mandatory for residential use.

No, please do not test as it is meant for single usage. Do check that the indicator of the pressure gauge is within the green zone.

Yes, it is safe to do so. 

 When the pressure meter is no longer pointing in the green area. 

According to SCDF, Class C fires refer to fires involving flammable gases. To comply with the SCDF Fire Code 2020, Fire Extinguisher label printing has changed from “ABC” to “AB”. However, the content of the dry powder still remains the same.

Yes. Please ensure that all affected electrical appliances are de-energised or have its power supply isolated.

Yes, with purchase of a new fire extinguisher, we can do disposal for your old fire extinguisher at $4/unit. 

Residential FAQ

It would be ideal if you have 2 units of 3kg fire extinguisher at the ground level and 1 unit (3kg fire extinguisher) at every other level.

BlazeCut FAQ

It will trigger a false discharge without any fire. Warranty does not cover such incidents.

Fire Extinguisher Servicing FAQ

Servicing is to inspect the fire extinguishers to ensure that it is at the optimum working condition (includes checking the pressure gauge, weight, pin and cylinder). In the event that our Maintenance and Servicing Team has found that there is a need to refill the dry powder due to the insufficient amount in the fire extinguisher, it will need to be sent back to our office for refilling. 

Inspecting the fire extinguishers to ensure that it is at the optimum working condition (includes checking the pressure gauge, weight, pin and cylinder)

Fire Extinguishers do not have expiry date, but generally with a shelf life of 5 to 7 years. Servicing is required annually for Commercial usage. Purchases online which are usually residential usage will not be provided SCDF Control Tag unless otherwise specified. You may collect the servicing label from our office or we can post it to you via mail.

We usually produce our Fire Extinguishers every 3 to 6 months. 

You can drop by our office. Please be informed that servicing will take at least 2 working days for completion.

It is mandatory under the Fire Safety Act for commercial use. However, it is not mandatory for residential use but it is recommended.

Yes, 1-year local warranty for manufacturing defects 

Smoke/Heat Alarm FAQ

Less than 30 minutes. 
 

Yes, we usually install it at the ceiling. 

Yes, up to 12 units (including remote controls, smoke & heat detectors)

 Smoke alarm is usually for living space and a heat alarm is usually for the kitchen.You may choose to install the smoke alarm in the kitchen if heavy cooking is not involved. Otherwise, it may trigger a false alarm. 

Yes, it comes with a 10 years battery life warranty and 5 years limited warranty for manufacturing defects. 
 

$25 (ceiling height must be less than 3 metres)
 

Screws and a manual are provided. You can choose to drill or use a 3M tape (not included) to install. 

In order to remove the detector head from the base, you will need to twist anti-clockwise and it will unlock. 

Fire Blanket FAQ

No, it is made from fiberglass fabric which is a fireproof material.

You may use it to cover yourself to escape from the fire or cover it over on the point of fire (e.g stove)

Any location that is easily accessible.